Welcome to Doctors Lane Surgery
MAY 2019 BANK HOLIDAY OPENING HOURS
The surgery will be closed on: Monday 6th May and will re-open on Tuesday 7th May, and on Monday 27th May and will re-open on Tuesday the 28th May.
Please remember that you will need to allow an extra day when ordering your medication. If you order on a Thursday or a Friday before a Bank Holiday, your medication will not be ready until the following Tuesday.
If you require a doctor urgently over the bank holiday please telephone 111.
We are an established GP Surgery based in Aldbrough St John providing a high standard of care to our patients. We hope this site provides you with information to help you and us manage your care. If you require further information or feel there is other information you wish to include please contact us.
New for 2019, you can now consult a Doctor, nurse or other member of the practice team online. Click here, or the image to the left to try it.
Order prescpritions and book online - There's an app for that!
Those with android or Apple tablets or smart-phones can now download an app to order repeat prescriptions and book appiontments. Please contact us to register for access. You will need a unique username and password which must be collected in person with a form of ID. Click the image below to go to the SystemOnline home page for more information.
'Care Navigation' for our patients
A new signposting process called ‘Care Navigation’ is being introduced in our practice to help you see the right person, in order to get the right care, in the most appropriate place and first time.
When you next phone for an appointment to see your GP, you may be invited to share details of why you think you need to see a GP.
Please be assured that you do not have to share this information if you would prefer not to. It simply helps the practice to better understand your needs and make sure you are seeing the most appropriate professional for your care or treatment.
All our staff take patient confidentiality extremely seriously, therefore any information you share will not be shared with anyone else.
If you do not wish to give this information, you will not be denied an appointment with your GP.
If you have any concerns, please speak to a member of practice staff.
If you would like to feed back to us about our services, you can use our Family and Friends test here. It takes less than a minute, and is really useful feedback for us to make sure that we can continually improve our services.
Better access - More appointments available.
More routine primary care appointments are available to people living in our area. Patients registered at GP practices in Richmondshire will be able to pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays. This is not be a walk-in service – speak to amember of the practice team for more information or to book an appointment.
General Data Protection Regulations (GDPR)
At Doctors Lane Surgery, we take your privacy very seriously, and have a range of measures in place to ensure that all information that we hold about you is kept secure and highly confidential at all times. We have a privacy notice, which you might want to take a look at, and a range of other policies and procedures which demonstrate that we are doing all we can comply with the GDPR. As legislation changes, as the requirements regarding the GDPR become clearer, we will continually update our policies and procedures, and the details on this website too. Our Statement of Compliance details this further. If you want any more information you can visit the website of the Information Commissioner's Office, or want to chat about how we keep your information secure, please ask to speak to the Practice Manager.
We are members of the Hambleton, Richmondshire and Whitby GP Federation, Heartbeat Alliance. http://www.heartbeatalliance.org.uk/